User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry17: Summary of Attempts per Query Rule Within Campaign Daily
Report
See camqry17, page 10-41 for an illustration of this report.
Overview:
Subject Outbound Option Campaign: Summary of attempts per Query
Rule Within
Campaign Daily Custom Report
Purpose To show the status (summary
and percentage) of each campaign for the selected
time period
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available To Breakdown of attempts (%) per Query
Rule Within Campaign Daily Reports
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Query Rule Summary, Campaign Summary
, Report Summary
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Date Time
The date and time at the start of the half hour interval for the row's data in MM/DD/YYYY (month,
day
, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Key Statistics: Customer Answered
The number of the outbound calls (attemp
ts) that reached a live voice.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf +
Cam
paign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +