User Guide

8-38
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry15: Breakdown of Attempts (%) per Campaign Daily Report
See camqry15, page 10-38 for an illustration of this report.
Overview:
Subject Break Down of attempts per Campaign Custom Daily Report
Purpose To show the breakdown of attempts (in percenta
ge) of each campaign for
the selected time period.
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Campaign Summary, Report Summary
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time
The date and time at the start of half hour interval fo
r the row's data in MM/DD/YYYY (month,
day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Customer Answered: Right Party Connect
The number of call attempts as indicat
ed by agents using their desktop, when the actual customer
was contacted and handled.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf/
Cam
paign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Dialer Aband
The number of contacts/attempts in the half hour in
terval abandoned by the dialer because of non
availability of the agents and "Abandon to IVR" was not configured.
Derived from: Campaign_Query_Rule_Half_Hour. AbandonDetectToHalf/
Cam
paign_Query_Rule_Half_Hour.ContactsAttemptedToHalf