User Guide

8-32
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry13: Summary of Attempts per Campaign Daily Report
See camqry13, page 10-37 for an illustration of this report.
Overview:
Subject Outbound Option Campaign: Summary of attempts per Campaign Daily
Cus
tom Report
Purpose To show the status (summary and percentage) of ea
ch campaign for the
selected time period
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Campaign Summary, Report Summary
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time
The date and time of the start half hour interval for the row's data in MM/DD/YYYY (month, day,
year) and HH:
MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Key Statistics: Customer Answered
The number of the outbound calls (attemp
ts) that reached a live voice.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf +
Cam
paign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf)