User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Call Type Summary
The totals for each field, with the exception of the service
level fields (which contain percentage
values), for each call type.
Report Summary
The totals for each field for all call types in the
report, with the exception of the service level fields
(which contain percentage values).
caltyp23: Call Type Historical All Fields Report
Overview:
Subject A table of all the selected call types listing all the available call-type
historical report data for the selected interval.
Purpose To show all the available call-type historical report data in the
Call
_Type_Half_Hour database table so that you can select which data
you want for a customized call-type historical report.
This report is designed to be saved and exported or copied to another
format. For example
, you can export the report to an Excel spreadsheet
and modify the report to suit your needs. If that is not acceptable, you can
also use a third-party tool to customize your report.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database tables Call_Type
Call_Type_Half_Hour
Data:
Enterprise Name
The enterprise name for the call type an
d in parentheses the call type ID.
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID
Time Zone
The time zone for the date and time. The value is the of
fset in minutes from Greenwich Mean Time
(GMT). GMT is the time zone at the meridian at Greenwich, England. This time zone is used as an
international standard.
Derived from: Call_Type_Half_Hour.TimeZone