User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Talk Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the telephone
tod
ay.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf
WrapUp Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Half_Hour.WrapupTimeToHalf
Campaign Summary
A summary of each field for ea
ch campaign.
Report Summary
A summary of each field for all campaigns.
camqry12: Summary of Attempts per Campaign Half Hour Report
See camqry12, page 10-36 for an illustration of this report.
Overview:
Subject Outbound Option Campaign: Summary of attempts per Campaign Half
Hou
r Custom Report
Purpose To show the status (summary and percentage) of ea
ch campaign for the
selected time period
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Campaign Summary, Report Summary
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName