User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Half_Hour.PersonalCallBackCountToHalf
Requested Callback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Half_Hour.CallBackCountToHalf
Voic e
The number of contacts for which a voice was detected in the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf
Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour.BusyDetectToHalf
No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour.NoAnswerDetectToHalf
No Ringback
The number of contacts in the half hour interval that did not detect a ring back. The Calls with
CallResults 4, 27 and 28 are mentioned in this column.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf
No Dialtone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Fax
The number of contacts in the half hour interval that detected a fax.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Network IVR
The number of contacts in the half hour interval that detected a network answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectToHalf
Answering Machine
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf