User Guide

8-25
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Not Home
The number of contacts in the half hour interval where the party answering the phone was not the
customer.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf
Wrong Number
The number of contacts in the half hour interval where the party answering the phone indicated the
customer didn’t live there.
Derived from: Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf
Canceled
The number of contacts in the half hour interval where the dialer canceled a ringing customer call.
Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf
Dialer Abandon
The number of contacts in the half hour interval abandoned by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf
Abandon to IVR
The number of contacts in the half hour interval that were abandoned by the dialer. However,
instead of hanging-up on the customer the customer was transferred to an IVR which plays a
message.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf
Customer Abandon
The number of contacts in the half hour interval where the customer hung-up immediately after
picking up the phone.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf
Talk Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the telephone
in the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf
WrapUp Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Half_Hour.WrapupTimeToHalf
Campaign Summary
A summary of each field for each campaign.