User Guide

8-24
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour.NoAnswerDetectToHalf
No Ringback
The number of contacts in the half hour interval that did not detect a ring back. The Calls with
CallResults 4, 27 and 28 are mentioned in this column.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf
No Dialtone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Fax
The number of contacts in the half hour interval that detected a fax.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Network IVR
The number of contacts in the half hour interval that detected a network answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectToHalf
Answering Machine
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf
SIT Tone
The number of contacts in the half hour interval that detected a special information tone (SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf
Agent Rejected
The number of preview/callback contacts in the half hour interval that were rejected by the agent.
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf
Agent Closed
The number of preview/callback contacts that were rejected by the agent (these customers will not
be dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf