User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Date Time (no label)
The central controller date and time at the start of the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Attempted
Summary total of the number of calls attempted in the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf
Requested Callback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Half_Hour.CallBackCountToHalf
Voic e
The number of contacts for which a voice was detected during the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf
Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour.BusyDetectToHalf
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Query_Rule