User Guide

8-22
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Bad Records
The number of bad records imported.
Derived from: Import_Rule_Real_Time.BadRecords
Total Records
The total number of records imported or to be imported.
Derived from: Import_Rule_Real_Time.TotalRecords
Outbound Option Historical Reports
• camqry10: Call Counts of Query Rule within Campaign Half Hour Report, page 8-22
• camqry11: Summary of Call Counts per Campaign Half Hour Report, page 8-26
• camqry12: Summary of Attempts per Campaign Half Hour Report, page 8-29
• camqry14: Breakdown of Attempts (%) per Campaign Half Hour Report, page 8-35
• camqry16: Summary of Attempts per Query Rule Within Campaign Half Hour Report, page 8-41
• camqry19: Breakdown of Attempts (%) per Query Rule Within Campaign Daily Report, page 8-51
• camqry20: Campaign Consolidated Half Hour Report, page 8-55
• camqry22: Campaign Consolidated Detailed Half Hour Report, page 8-63
• dialer10: Dialer Call Result Summary Half Hour Report, page 8-68
• dialer11: Dialer Capacity Half Hour Report, page 8-71
• imprul10: Import Rule Report, page 8-75
camqry10: Call Counts of Query Rule within Campaign Half Hour Report
See camqry10, page 10-34 for an illustration of this report.
Overview:
Subject Outbound Option Campaign Query Rule:
Data for each query rule within a campaign, gathered in half hour
increments.
Purpose To show the status for each Query rule within a campaign for the selected
time interval.
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By campaign name, then by query rule name, and then by date and time