User Guide

8-19
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Customer Not Home
The number of contacts today where the party answering the phone was not the customer.
Derived from: Dialer_Real_Time.CustomerNotHomeCount
Wrong Number
The number of contacts today where the party answering the phone indicated the customer didn’t
live there.
Derived from: Dialer_Real_Time.WrongNumberCount
Canceled
The number of contacts today where the dialer canceled a ringing customer call
Derived from: Dialer_Real_Time.CancelledDetectHalf
Dialer Abandon
The number of contacts in the half-hour interval abandoned by the dialer.
Derived from: Dialer_Real_Time.AbandonDetectToday
Abandon to IVR
The number of contacts today that were abandoned by the dialer. However, instead of hanging-up
on the customer the customer was transferred to an IVR which plays a message.
Derived from: Dialer_Real_Time.AbandonToIVRHalf
Customer Abandon
The number of contacts today where the customer hung-up immediately after picking up the
phone.
Derived from: Dialer_Real_Time.CustomerAbandonDetectHalf
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.
dialpr01: Dialer Port Status real-time Report
Overview:
Subject Outbound Option Dialer Port:
Dialer activity on a port-by-port basis.
Purpose To display the status of each Outbound Option dialer port