User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
No Answer
The number of contacts which were not answered today.
Derived from: Dialer_Real_Time.NoAnswerDetectToday
No Ringback
The number of contacts today that did not detect a ring back. The Calls with CallResults 4, 27 and
28 are mentioned in this column.
Derived from: Dialer_Real_Time.NoRingBackDetectHalf
No Dialtone
The number of contacts today that did not detect a dial tone.
Derived from: Dialer_Real_Time.NoDialToneDetectHalf
Fax
The number of contacts today that detected a fax.
Derived from: Dialer_Real_Time.FaxDetectHalf
Network IVR
The number of contacts today that detected a network answering machine.
Derived from: Dialer_Real_Time.NetworkAnsMachineDetectHalf
Answering Machine
The number of contacts today that detected an answering machine.
Derived from: Dialer_Real_Time.AnsweringMachineDetectToday
SIT Tone
The number of contacts today that detected a special information tone (SIT).
Derived from: Dialer_Real_Time.SITToneDetectToday
Agent Rejected
The number of preview/callback contacts today that were rejected by the agent. These customers
will not be dialed.
Derived from: Dialer_Real_Time.AgentRejectedDetectHalf
Agent Closed
The number of preview/callback contacts that were rejected by the agent (these customers will not
be dialed).
Derived from: Dialer_Real_Time.AgentClosedDetectHalf