User Guide

8-17
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
dialer01: Dialer real-time Report
See dialer01, page 10-48 for an illustration of this report.
Overview:
Subject Outbound Option Dialer:
Contacts, busy, voice, answering machin
e, SIT Tone detects, no answer,
and abandoned calls for each dialer.
Purpose To display the current status of each dialer
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Real-time table
Default sort order By dialer name
Drilldowns available No
Schema database tables Dialer
Dialer_Real_Time
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Attempted
Summary total of the number of contacts
dialed today.
Derived from: Dialer_Real_Time.ContactsDialedToday
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Dialer_Real_T
ime.PersonalCallBackCount
Requested Callback
The number of call-back contacts.
Derived from: Dialer_Real_Time.CallBackCount
Voic e
The number of contacts for which a voice was detected today.
Derived from: Dialer_Real_Time.VoiceDetectToday
Busy
The number of contacts for which busy signals were detected today.
Derived from: Dialer_Real_Time.BusyDetectToday