User Guide

8-15
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of available records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount –
Campaign_Query_Rule_Real_Time.FutureUseInt1 –
Campaign_Query_Rule_Real_Time.ClosedCount
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount
Voic e
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.FutureUseInt1
Drilldowns available No
Schema database tables Campaign
Query_Rule
Campaign_Query_Rule_Real_Time
Note The data in the Campaign_Query_Rule_Real_Time table is reset
nightly.