User Guide

8-14
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Query Rule Duration
The total query rule time. Work Duration = End Query Rule Time – Start Query Rule Time.
Derived from: (((Campaign_Query_Rule.EndHours * 60) +
(Campaign_Query_Rule.EndMinutes)) - ((Campaign_Query_Rule.StartHours * 60) +
(Campaign_Query_Rule.StartMinutes)))
Start Zone 2 Time
Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2 time is the
start time that a customer can be phoned at Zone2.
Campaign time is normalized to the customer’s time zone. For example, if the campaign runs from
3 to 6 PM Eastern Standard time and it is past 6 PM on the East coast, you can still dial someone in
Chicago since it is not yet 6 PM there.
Derived from: Campaign.WorkStartHours ':' Campaign.WorkStartMinutes
End Zone 2 Time
The Zone 2 time in HH:MM:SS format that the campaign ends.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Zone 2 Duration
The total Zone 2 time. Work Duration = End Work Time – Start Work Time.
Derived from: (((Campaign.WorkEndHours * 60) + (Campaign.WorkEndMinutes)) -
((Campaign.WorkStartHours * 60) + (Campaign.WorkStartMinutes)))
camqry05: Call Summary Count Of Query Rule Within Campaign
real-time
See camqry05, page 10-33 for an illustration of this report.
Overview:
Subject Outbound Option Campaign Query Rule:
Each query rule within a campaign.
Purpose To display the status of each query rule within a campaign.
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Real-time table
Default sort order By campaign name and then by query rule name