User Guide

8-13
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Start Zone 1 Time
Campaign Start Zone 1 time measured in HH:MM:SS format. Campaign Start Zone 1 time is the
start time that a customer can be phoned at Zone1.
Zone 1 time and Zone 2 time cannot overlap.
Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes
Query Rule Start Time
The time in HH:MM:SS format that the query rule starts.
Query rule time is based on the Central Controller’s time zone. Typically, the Administration &
Data Server from which a query is run is in the Central Controller’s time zone.
Derived from: Campaign_Query_Rule.StartHours “:” Campaign_Query_Rule.StartMinutes
End Zone 1 Time
Campaign End Zone 1 time measured in HH:MM:SS format. Campaign End Zone 1 time is the
time beyond which a customer can no longer be phoned at Zone1.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Query Rule End Time
The time in HH:MM:SS format that the query rule ends.
Derived from: Campaign_Query_Rule.EndHours ':' Campaign_Query_Rule.EndMinutes
Zone 1 Duration
The total Zone 1 time. Home Duration = End Home Time – Start Home Time
Derived from: (((Campaign.HomeEndHours * 60) + (Campaign.HomeEndMinutes)) -
((Campaign.HomeStartHours * 60) + (Campaign.HomeStartMinutes)))
Drilldowns available No
Schema database tables Campaign
Campaign_Query_Rule
Query_Rule