User Guide

8-12
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
End Zone 1 Time
Campaign End Zone 1 time measured in HH:MM:SS format. Campaign End Zone 1 time is the
time beyond which a customer can no longer be phoned at Zone1.
Derived from: Campaign.HomeEndHours ':' Campaign.HomeEndMinutes
Zone 1 Duration
The total Zone 1 time. Zone 1 Duration = End Zone 1 Time – Start Zone 1 Time
Derived from: Campaign.HomeDuration
Start Zone 2 Time
Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2 time is the
start time that a customer can be phoned at Zone2.
Campaign time is normalized to the customer’s time zone. For example, if the campaign runs from
3 to 6 PM Eastern Standard time and it is past 6 PM on the East coast, you can still dial someone in
Chicago since it is not yet 6 PM there.
Derived from: Campaign.WorkStartHours ':' Campaign.WorkStartMinutes
End Zone 2 Time
Campaign End Zone 2 time measured n HH:MM:SS format. Campaign End Zone 2 time is the
time beyond which a customer can no longer be phoned at Zone2.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Zone 2 Duration
The total Zone 2 time. Zone 2 Duration = End Zone 2 Time – Start Zone 2 Time
Derived from: Campaign.WorkDuration
camqry04: Query Rule Dialing Times real-time Report
Overview:
Subject The currently configured Campaign Query Rules dialing times.
Purpose To display the currently valid query rule dialing times
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Real-time table
Default sort order By campaign name, and then by query rule name, query rule start time,
query rule end time, campaign work start time, campaign work end time,
campaign home start time, and campaign home end time