User Guide

8-11
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Talk Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the telephone
tod
ay.
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount
Wrapup Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount
Report Summary
A summary of each field in the report.
camqry03: Valid Campaign Dialing Times real-time Report
Overview:
Subject Currently configured campaign dialing times
Purpose To display the currently valid campaign dialing times
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Real-time table
Default sort order By campaign name
Drilldowns available No
Schema database tables Campaign
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Start Zone 1 Time
Campaign Start Zone 1 time measured
in HH:MM:SS format. Campaign Start Zone 1 time is the
start time that a customer can be phoned at Zone1.
Zone 1 time and Zone 2 time cannot overlap.
Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes