User Guide

8-10
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
SIT Tone
The number of calls that detected a special information tone (SIT).
Derived from: Campaign_Query_Rule_Real_Time.SITToneDetectCount
Agent Rejected
The number of preview/callback calls that were rejected by the agent.
Derived from: Campaign_Query_Rule_Real_Time.AgentRejectedCount
Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers will not be
dialed).
Derived from: Campaign_Query_Rule_Real_Time.AgentClosedCount
Customer Not Home
The number of contacts where the party answering the phone was not the customer.
Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCount
Wrong Number
The number of contacts where the party answering the phone indicated the customer didn’t live
there.
Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCount
Canceled
The number of calls where the dialer canceled a ringing customer call
Derived from: Campaign_Query_Rule_Real_Time.CancelledDetectCount
Dialer Abandon
The number of calls abandoned by the dialer.
Derived from: Campaign_Query_Rule_Real_Time.AbandonDetectCount
Abandon to IVR
The number of calls that were abandoned by the dialer. However, instead of hanging-up on the
customer the customer was transferred to an IVR which plays a message.
Derived from: Campaign_Query_Rule_Real_Time.AbandonToIVRCount
Customer Abandon
The number of calls where the customer hung-up immediately after picking up the phone.
Derived from: Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount