User Guide

8-8
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Wrapup Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount
Query Rule Summary
A summary of each field for
each query rule.
Campaign Summary
A summary of each field for each campaign.
Report Summary
A summary of each field for all campaigns.
camqry02: Summary of Call Counts Per Campaign real-time Report
See camqry02, page 10-33 for an illustration of this report.
Overview
Subject Outbound Option Campaign Query Rules:
Current status of all c
ampaign records.
Purpose To display the current status of all c
ampaign records
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Real-time table
Default sort order By campaign name
Drilldowns available No
Schema database tables Campaign
Campaign_Query_Rule_Real_Time
Note The data in the Campaign_Query_Rule_Real_Time table is
reset nightly.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Attempted
Summary total of the number of calls attempted.
Derived from: Campaign_Query_Rule_Real_Time.AttemptedCount