User Guide

8-5
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
• dialer01: Dialer real-time Report, page 8-17
• dialpr01: Dialer Port Status real-time Report, page 8-19
• imprul01: Import Status real-time Report, page 8-21
camqry01: Call Counts of Query Rule within Campaign real-time Report
See camqry01, page 10-33 for an illustration of this report.
Overview:
Subject Outbound Option Campaign Query Rule: All query rules within a
ca
mpaign.
Purpose To display the current status of all campaign records
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Real-time table
Default sort order By campaign name and then by query rule name
Drilldowns available No
Schema database tables Campaign
Campaign_Query_Rule_Real_Time
Query_Rule
Note The data in the Campaign_Query_Rule_Real_Time table is reset
nightly.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Attempted
Summary total of the number of calls attempted.
Derived from: Campaign_Query_Rule_Real_Time.AttemptedCount
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Real_Time.PersonalCallbackCount