User Guide

8-4
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Outbound Option Real-Time Reports
• camqry01: Call Counts of Query Rule within Campaign real-time Report, page 8-5
• camqry02: Summary of Call Counts Per Campaign real-time Report, page 8-8
• camqry03: Valid Campaign Dialing Times real-time Report, page 8-11
• camqry04: Query Rule Dialing Times real-time Report, page 8-12
• camqry05: Call Summary Count Of Query Rule Within Campaign real-time, page 8-14
• camqry06: Call Summary Count per Campaign real-time, page 8-16
camqry22: Campaign
Consolidated Detailed
Half Hour Report,
page 8-63
Outbound Option (Unified
CCE, Unified ICM)
historical table Breakdown of completed
calls campaign
consolidated.
dialer01: Dialer
real-time Report,
page 8-17
Outbound Option (Unified
CCE, Unified ICM)
real-time table Data for contacts, busy,
voice, answering
machine, and SITTone
contacts detected by the
dialer.
dialer10: Dialer Call
Result Summary Half
Hour Report, page 8-68
Outbound Option (Unified
CCE, Unified ICM)
historical table Contacts, busy, voice,
answering machine, and
SITTone contacts
detected by the dialer
during the half-hour
interval.
dialer11: Dialer
Capacity Half Hour
Report, page 8-71
Outbound Option (Unified
CCE, Unified ICM)
historical table Displays Dialer idle and
all ports busy
information, as well as
average reservation call
time and average
customer attempt times.
dialpr01: Dialer Port
Status real-time Report,
page 8-19
Outbound Option (Unified
CCE, Unified ICM)
real-time table Dialer activity on a
port-by-port basis.
perskg11: Outbound
Option (Blended Agent)
Statistics By Skill Group
Report, page 5-89
Outbound Option (Unified
CCE, Unified ICM)
real-time table All skill groups and their
associated Blended
Agent status.
perskg12: Outbound
Option (Blended Agent)
Task Detail
Performance In Skill
Groups Half Hour
Report, page 5-115
Outbound Option (Unified
CCE, Unified ICM)
historical table Percentage of time that
Outbound Option agents
spent in the signed on,
handle, talk, and hold
states.