User Guide

8-3
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
camqry06: Call
Summary Count per
Campaign real-time,
page 8-16
Outbound Option (Unified
CCE, Unified ICM)
real-time table Displays how many
records for selected
campaigns have been
dialed to completion, and
how many records are
left.
camqry10: Call Counts
of Query Rule within
Campaign Half Hour
Report, page 8-22
Outbound Option (Unified
CCE, Unified ICM)
historical table Provides a summary of
call results for selected
campaign query rules for
selected half hour
intervals.
camqry11: Summary of
Call Counts per
Campaign Half Hour
Report, page 8-26
Outbound Option (Unified
CCE, Unified ICM)
historical table Provides a summary of
call results for all query
rules for selected
campaigns for selected
half hour intervals.
camqry12: Summary of
Attempts per Campaign
Half Hour Report,
page 8-29
Outbound Option (Unified
CCE, Unified ICM)
historical table Summary of attempts per
Campaign.
camqry14: Breakdown
of Attempts (%) per
Campaign Half Hour
Report, page 8-35
Outbound Option (Unified
CCE, Unified ICM)
historical table Breakdown of attempts
per Campaign.
camqry16: Summary of
Attempts per Query Rule
Within Campaign Half
Hour Report, page 8-41
Outbound Option (Unified
CCE, Unified ICM)
historical table Summary of attempts per
query rule within a
campaign.
camqry19: Breakdown
of Attempts (%) per
Query Rule Within
Campaign Daily Report,
page 8-51
Outbound Option (Unified
CCE, Unified ICM)
historical table Breakdown of attempts
per query rule within a
campaign.
camqry20: Campaign
Consolidated Half Hour
Report, page 8-55
Outbound Option (Unified
CCE, Unified ICM)
historical table A summary
half-hour/daily report
that shows activity and
performance of the
selected campaigns and
their skill group for the
selected time period,
including abandon rate,
hit rate, and agent idle
times.