User Guide

Contents
iv
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
agtskg26: Agent Skill Group Consolidated Daily Report 4-175
agtskg27: Agent Skill Group Historical All Fields Report 4-179
Agent By Team Reports 4-192
Summary List of Agent by Team Reports 4-193
Agent by Team Real-Time Reports 4-194
agteam02: Agent Skill Group Status Report 4-195
agteam20: Agent Team real-time Report 4-197
agteam28: Agent Team real-time All Fields Report 4-201
agteam29: Agent SkillGroup Assignments Real-Time 4-206
agteam32: Agent Team State Counts real-time Report 4-208
Agent by Team Historical Reports 4-211
agteam03: Agent Logout Status By Team Report 4-212
agteam04: Agent Task Detail Activity Report 4-214
agteam05: Agent Task Detail Performance Report By Team 4-217
agteam21: Agent Team Task Summary Half Hour Report 4-220
agteam22: Agent Team Task Summary Daily Report 4-225
agteam23: Agent Team Performance Summary Half Hour Report 4-229
agteam24: Agent Team Performance Summary Daily Report 4-233
agteam25: Agent Team Consolidated Half Hour Report 4-237
agteam26: Agent Team Consolidated Daily Report 4-241
agteam27: Agent Team Historical All Fields Report 4-245
agteam33: Agent Team Incoming/Outgoing Task Durations With Agent Detail Half
Hour 4-258
agteam34: Agent Team Incoming/Outgoing Task Durations With Agent Detail
Daily 4-262
agteam35: Agent Team Incoming/Outgoing Task Durations Half Hour 4-266
agteam36: Agent Team Incoming/Outgoing Task Durations Daily 4-270
CHAPTER 5 Skill Group Report Templates 5-1
About Skill Groups 5-1
Base Only Skill Group Reports 5-3
Unified CCE Skill Group Reports 5-5
Unified CCE Skill Group Real-Time Reports 5-9
entskg01: Enterprise Skill Group Status real-time Report Template 5-10
entskg03: Enterprise Skill Group Agent Status Report 5-11
entskg05: Enterprise Skill Group % Utilization of Ready Agents Report 5-13
entskg14: IPCC Rolling 5-Minute Enterprise Skill Group Status Report 5-14
entskg28: Enterprise Skill Group real-time All Fields Report 5-16
entskg29: Enterprise Skill Group Logout real-time Report 5-28
entskg30: IPCC Enterprise Skill Group Status real-time Report 5-29