User Guide

7-6
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 7 Application Gateway, Path, Script Queue, and Routing Client Reports
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hours, minutes, seconds) format.
Derived from: Route_Client_Five_Minute.DateTime
Responses
The number of route responses to the routing client during the rolling five minute interval.
Derived from: Routing_Client_Five_Minute.ResponseTo5
Rcv In Error
The number or routing requests from the routing client that produced errors during the rolling five
minute interval.
Derived from: Routing_Client_Five_Minute.RcvInErrorTo5
Timeout Tasks
The number of route responses to the routing client that timed out during the rolling five minute
interval.
Derived from: Routing_Client_Five_Minute.TimeoutCallsTo5
Max Delay
The maximum delay, in milliseconds, of route responses to the routing client during the rolling five
minute interval.
Derived from: Routing_Client_Five_Minute.MaxDelay
Late Tasks
The number of route responses to the routing client that exceeded the late threshold but did not
time out.
Derived from: Routing_Client_Five_Minute.LateCallsTo5
Discarded Tasks
The number of routing requests from the routing client that were discarded because of an internal
constraint such as buffering.
Derived from: Routing_Client_Five_Minute.DiscardedCallsTo5
Report Summary
A summary of all fields for all routing clients.