User Guide

7-4
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 7 Application Gateway, Path, Script Queue, and Routing Client Reports
DateTime Last Updated
The date and time the application path was last updated.
Derived from: Application_Path_Real_Time.DateTime
Online DateTime
The date and time at which the application instanc
e associated with this application path
established a connection with the CTI Server.
Derived from: Application_Path_Real_Time.OnLineDateTime
Application Online
Whether or not the application path is currently online. Values are either 0 (off line) or 1 (on line).
Derived from: Application_Path_Real_Time.AppOnLine
scrque01: Script Queue Node real-time Report
Overview:
Subject Queue statistics for a script's Queue Node.
Purpose Scripts control the routing logic of Unified ICM, and it is possible to create
a
script that manipulates a task in such a manner that the task will never be
serviced (that is, queuing the task to a skill group where no agents will log
in).
The Script_Queue_Real_Time table allows an
administrator to detect this
situation. This table has one row for every script queue node that contains
a pending task.
Applicable environment Unified CCE, standard ACD
Template type Real-time table
Default sort order By script ID and then by queue node ID
Drilldowns available No
Schema database table Script
Script_Queue_Real_Time
Data:
Script ID
The Unified ICM ID for the script whose data is in the associated row.
Derived from: Script_Queue_Real_Time.ScriptID