User Guide

6-9
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Data:
IVR Ports
The enterprise name of the IVR port trunk group.
Derived from: Trunk_Group.EnterpriseName
Ports in Service
The number of configured ports in the IVR group.
Derived from: Trunk_Group_Real_Time.TrunksInService
Ports Idle
The number of IVR ports in the IVR group that are idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle
All Ports Busy
The Total time that all ports in the IVR group were
busy for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
trkgrp23: IVR Ports Performance Half Hour Report
See Trkgrp23, page 10-65 for an illustration of this report.
Overview:
Subject A table of half-hour counts of IVR ports i
n-service, ports idle, and the
time HH:MM:SS (hours, minutes, seconds) that all ports were busy
Purpose To show the performance of IVR ports for the selected time period.
Applicable environment Unified CCE
Template type Historical table
Default sort order By IVR port trunk group and then by date and time.
Drilldowns available No
Schema database tables Trunk_Group
Trunk_Group_Half_Hour
Data:
IVR Ports
The name of the IVR port used by the trunk group.
Derived from: Trunk_Group.EnterpriseName