User Guide

6-8
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Data:
IVR Ports
The enterprise name of the IVR ports.
Derived from: Trunk_Group.EnterpriseName
Ports Idle
The number of non-busy ports in the trunk group for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.TrunksIdle
Ports In Service
The number of ports in the trunk group in service for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.TrunksInService
trkgrp22: IVR Ports Status real-time Report
Overview:
Subject A real-time table showing co
unts of ports in-service, ports idle, and the
time in HH:MM:SS (hours, minutes, seconds) that all ports have been
currently busy.
Purpose To show the status of IVR ports.
Use this report to ensure that your system is performing optimally.
Applicable environment Unified CCE
Template type Real-time table
Default sort order By IVR port trunk group.
Drilldowns available No
Schema database tables Trunk_Group
Trunk_Group_Real_Time
Default sort order By IVR port trunk group.
Drilldowns available No
Schema database tables Trunk_Group
Trunk_Group_Real_Time