User Guide

6-7
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
trkgrp20: All Ports Busy real-time Report
Overview:
Subject A bar graph of the time (in seconds) that all ports were busy since the end
of th
e last half-hour interval.
Purpose To show current amount of activity on IVR ports
Use this report to ensure that your system is performing optimally. You
sh
ould alert your system administrator if you see a consistent pattern of
greater than half-hour all trunk busy conditions. This is an early warning
that more IVR ports are needed to fulfill your queuing requirements.
Applicable environment Unified CCE
Template type Real-time bar graph
Default sort order By IVR port trunk group
Drilldowns available No
Schema database tables Trunk_Group
Trunk_Group_Real_Time
Data:
IVR Ports
The enterprise name of the IVR Ports trunk group.
Derived from: Trunk_Group.EnterpriseName
All Ports Busy
The Total time that all ports in the IVR group were
busy for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
trkgrp21: IVR Ports Idle & In Service real-time Report
Overview:
Subject An overlapped bar graph of the current number of idle ports in relation to
the current number of in-s
ervice ports
Purpose To show IVR port usage
Use this report to ensure that your system is performing optimally.
Applicable environment Unified CCE
Template type Real-time bar graph