User Guide

6-6
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Busy All
The time in HH:MM:SS (hours, minutes, seconds) in the half hour interval that all trunks in the
group were busy.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf
In Service Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in service in
the half hour interval.
Derived from: Trunk_Group_Half_Hour.InServiceTimeToHalf
Idle
The number of non-busy trunks in the group now.
Derived from: Trunk_Group_Half_Hour.TrunksIdle
Inbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in use for
inbound tasks in the half hour interval.
Derived from: Trunk_Group_Half_Hour.InUseInboundTimeToHalf
Recovery Day
A value used internally by software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryDay
Outbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in use for
outbound tasks in the half hour interval.
Derived from: Trunk_Group_Half_Hour.InUseOutboundTimeToHalf
Recovery Key
A value used internally by software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryKey
DB DateTime
The date and time that data was last written to the Historical Database Server (HDS) from the
logger database. This is different from the time that the data was created. This is useful if you are
extracting data from the historical database and you want to see when it was last updated.
Derived from: Trunk_Group_Half_Hour.DbDatetime