User Guide

6-2
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
trkgrp04: Trunks real-time All Fields Report
Overview:
Subject A table of all the selected trunk groups listing all the available trunk group
real-ti
me report data
Purpose To show all the available trunk real-time report data in the
T
runk_Group_Real_Time database table so that you can select which data
you want for a customized trunk real-time report
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Default sort order Trunk group
Drilldowns available No
Schema database tables Trunk_Group
Trunk_Group_Real_Time
Data:
Enterprise Name
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Trunk ID
The ID number of the Trunk group.
Derived from: Trunk_Group_Real_Time.TrunkGroupID
DateTime
The Central Controller date and time that this data was last updated.
Derived from: Trunk_Group_Real_Time.DateTime
All Busy30
The time in HH:MM:SS (hours, minutes, seconds) during the current
half-hour interval that all
trunks in the group were busy.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
All Busy Today
Total number of seconds since midnight that all trunks in the group were busy.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyToday