User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
perskg36: IPCC Peripheral Skill Group Consolidated Daily Report
Overview:
Subject A table of the selected Peripheral Skill Group(s) showing consolidated
call and skill group statistics, gathered in day increments.
Note Completed tasks are all the tasks all tasks that completed during
the time shown (that is, on the row in the report). This includes any
tasks which began before the time frame shown. However, this
does not include tasks where the caller abandoned in the local
ACD queue.
This report displays the same data as the Entsk
g26 report except that this
report is organized by media rather then by skill group. The report also
contains the same data as the Perskg25 report except that here the data is
gathered by day rather than by half hour.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show the daily activity and performance of the selected skill groups for
the select
ed time period.
Applicable environment Unified CCE only
Template type Historical table
Default sort order By media routing domain, skill group, and then by date and time
Drilldowns available Yes: When selected from the Base Only Skill Group template subcategory
(that
is, used as a base only skill group report).
No: When selected from the
Peripheral Skill Group template subcategory
(that is, used as a peripheral skill group report).
Schema database tables Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseNam
e and skill_Group.SkillTargetID