User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
perskg35: IPCC Peripheral Skill Group Consolidated Half Hour Report
See Perskg35, page 10-59 for an illustration of this report.
Overview:
Subject A table of the selected Peripheral Skill Group(s) showing consolidated
cal
l and skill group statistics, gathered in half-hour increments.
Note Completed tasks are all the tasks that completed during the time
shown (that is, on the row in the report). This includes any tasks
which began before the time frame shown. However, this does not
include tasks where the caller abandoned in the local ACD queue.
This report displays the same data as the Entsk
g35 report except that this
report is organized by media rather then by skill group.
Fields applicable to a voice domain only ar
e prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show the activity and the performance of the
selected skill groups for
the selected time period.
Applicable environment Unified CCE only
Template type Historical table
Default sort order By media routing domain, skill group, and then by date and time
Drilldowns available Yes: When selected from the Base Only Skill Group template subcategory
(t
hat is, used as a base only skill group report).
No: When selected from the Peripheral Ski
ll Group template subcategory
(that is, used as a peripheral skill group report).
Schema database tables Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
DateTime (no
label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:
MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime