User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
perskg33: IPCC Peripheral Skill Group Performance Summary Half Hour Report
Overview:
Subject A table of the selected Peripheral Sk
ill Group(s) showing performance
statistics, gathered in half-hour increments.
This report displays the same data as the Entsk
g23 report except that this
report is organized by media rather then by skill group.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show the half-hour performance of the selected skill groups for the
s
elected time period.
Applicable environment Unified CCE only
Template type Historical table
Default sort order By media routing domain, skill group, and then by date and time
Drilldowns available Yes: When selected from the Base Only Skill Group template subcategory
(that
is, used as a base only skill group report).
No: When selected from the
Peripheral Skill Group template subcategory
(that is, used as a peripheral skill group report).
Schema database tables Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
DateTime (no
label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:
MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime