User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
Net Cons Out Time
The number of seconds spent on network consultative calls by agents who have at least one call on
hold.
Derived from: Skill_Group_Half_hour.NetConsultativeCallsTimeToHalf
Net Conf Out
The number of conference calls initiated by agents.
Derived from: Skill_Group_Half_hour.NetConferencedOutCallsToHalf
Net Conf Out Time
The number of seconds spent on conference calls.
Derived from: Skill_Group_Half_hour.NetConferencedOutCallsTimeToHalf
Net Trans Out
The number of tasks transferred out by agents in the half hour interval.
Derived from: ASkill_Group_Half_hour.NetTransferredOutCallsToHalf
perskg31: IPCC Peripheral Skill Group Task Summary Half Hour Report
See Perskg31, page 10-58 for an illustration of this report.
Overview:
Subject A table of the selected Peripheral Skill Group(s) showing each skill
groups' call statistics, gathered in half-hour increments.
Note Completed task data is for all tasks that completed during the time
shown (that is, on the row in the report). This includes any tasks
which began before the time frame shown. However, this does not
include tasks where the caller abandoned in the local ACD queue.
This report displays the same data as the Entskg31 report except that this
report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose Shows the task activity for the selected skill groups for the selected time
period.
Applicable environment Unified CCE only
Template type Historical table
Default sort order By media routing domain, skill group, and then by date and time