User Guide

2-33
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Call_Type_Half_Hour.ReturnRingToHalf + 
Call_Type_Half_Hour.ICRDefaultRoutedToHalf +
Call_Type_Half_Hour.NetworkDefaultRoutedToHalf + Call_Type_Half_Hour.OverflowOutHalf +

Call_Type_Half_Hour.CallsRONAToHalf + 
Call_Type_Half_Hour.ReturnReleaseToHalf +
Call_Type_Half_Hour.CallsRoutedNonAgentToHalf +

Call_Type_Half_Hour.ShortCallsHalf + 
Call_Type_Half_Hour.AgentErrorCountToHalf + 
Call_Type_Half_Hour.ErrorCountToHalf
Completed Tasks: Tasks Handled
The number of tasks of the call type handled for the call type ending during the half-hour.
Derived from: Call_Type_Half_Hour.CallsHandledHalf
Completed Tasks: Aban
The number of tasks to the call type that abandoned in the half hour interval. This includes calls
that were abandoned in queue, calls that were abandoned while at the IVR (prompting or self
service), and calls that were abandoned while ringing at the agent's phone or en route to the agent's
phone.
Derived from: Call_Type_Half_Hour.TotalCallsAbandToHalf
Note This is applicable to Unified CCE, only with the following exception: This field is also valid for
both Unified CCE and Unified ICM targets that use translation routes.
Completed Tasks: Return
The number of tasks of the call type that the software routed to Return nodes in the half hour
interval.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf +
Call_Type_Half_Hour.ReturnRingToHalf +
Call_Type_Half_Hour.ReturnReleaseToHalf +
Completed Tasks: Default Treatment
The number of tasks of the call type that have been given default treatment or end nodes in the half
hour interval.
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf
Completed Tasks: Network Routed
The number of tasks of the call type that were routed not by the software but by the carrier in the
half hour interval. For pre-routed calls, the carrier decides where to route the call.
Derived from: Call_Type_Half_Hour.NetworkDefaultRoutedToHalf