User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
*Active Other Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on other calls
(neither inbound nor outbound) in the half hour interval.
Derived from: Skill_Group_Half_Hour.TalkOtherTimeToHalf
Active Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents in the skill group were in the
Active state in the half hour interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf
Logged On Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents in the skill group were logged
on in the half hour interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf
Not Active Time
The total time in HH:MM:SS (hours, minutes, seconds) that the agent spent in the Available or Not
Active state in the half hour interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf
Not Ready Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents in the skill group were in the
Not Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf
Work Ready
The total time in HH:MM:SS (hours, minutes, seconds) that agents in the skill group were in the
Work Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.WorkReadyTimeToHalf
Work Not Ready
The total time in HH:MM:SS (hours, minutes, seconds) that agents in the skill group were in the
Work Not Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.WorkNotReadyTimeToHalf
Busy Other
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent handling calls assigned to
other skill groups in the half hour interval.
Derived from: Skill_Group_Half_Hour.BusyOtherTimeToHalf