User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
perskg27: Peripheral Skill Group Historical All Fields Report
Overview:
Subject A table of the selected Peripheral Skil
l Group(s) listing all the available
skill-group historical report data for the selected interval.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Note In the following descriptions, agent-dialed outbound calls or tasks
are different from Outbound Option calls that are program-dialed
outbound calls. Only fields specified as Outbound Option contain
automated call data. In all other cases, outbound calls are
agent-dialed ones.
Purpose To show all the available peripheral skill-group historical report data in
the Skill_Group_Half_Hour database table so that you can select which
data you want for a customized peripheral skill-group historical report
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an Excel
spreadsheet and modify the report to suit your needs. If that is not
acceptable, you can also use a third-party tool to customize your
report.
Applicable environment Unified CCE, Unified ICM
Template type Historical
Default sort order By skill group
Drilldowns available Yes: When selected from the Base Only Skill Group template subcategory
(that
is, used as a base only skill group report).
No: When selected from the
Peripheral Skill Group template subcategory
(that is, used as a peripheral skill group report).
Schema database tables Skill Group
Skill_Group_Half_Hour
Data:
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID