User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
Data:
Media
The media routing domain into which the agent is logged for doing this type of task. This is the
media routing domain associated with the Skill Group in which the agent worked when doing this
task.
Each media routing domain has its own skill groups. If an agent is logged into more than one media
routing domain, then that agent also belongs to more than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Number of Full Time Equivalent (FTE) Agents Logon Total
The FTE value for the number of agents logged on to the system in the half hour interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Not Ready
The FTE value for the number of agents in the Not Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Not Active
The FTE value for the number of agents in the Not Active state in the half hour interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Active
The FTE value for the number of agents in the Active, Talking in, Talking Out, and Talking Other
states in the half hour interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Wrapup
The FTE value for the number of agents who are involved in after-call work in the half hour
interval.
Derived from: (Skill_Group_Half_Hour.WorkReadyTimeToHalf +
Skill_Group_Half_Hour.WorkNotReadyTimeToHalf)/ 1800