User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
Agent
The first and last name of the agent.
Derived from: Person.FirstName + ‘, ‘+ Person.LastName
perskg30: IPCC Peripheral Skill Group Status real-time Report
See Perskg30, page 10-57 for an illustration of this report.
Overview:
Subject A table of the selected peripheral ski
ll group(s) showing the current
statistics for each skill group
Note If there are primary or secondary skill groups defined for the base
skill group, then the base skill group is not shown.
Fields applicable to a voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose Shows the current status of the selected skill groups.
Applicable environment Unified CCE only
Template type Real-time table
Default sort order By media routing domain and then by skill group
Drilldowns available When selected from the Base Only Skill Group template subcategory (that
is, u
sed as a base only skill group report), Yes. When selected from the
Peripheral Skill Group template subcategory (that is, used as a peripheral
skill group report), No.
Schema database tables Media_Routing_Domain
Skill_Group
Skill_Group_Real_Time
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Queued Now
The number of calls currently queued to t
he skill group.
Derived from: Skill_Group_Real_Time.RouterCallsQNow