User Guide

5-105
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
Current 5 Minutes SL Statistics: SL Tasks Dequeued
The number of tasks that are dequeued from a skill group within the skill group service level
threshol
d in the last five-minute interval. Applicable for Unified CCE only.
Derived from: Skill_Group_Real_Time.ServiceLevelCallsDequeuedTo5
Current 5 Minutes SL Statistics: SL Tasks RONA
The number of tasks that are redirected with no answer wi
thin the skill group service level
threshold in the last five-minute interval. Applicable for Unified CCE only.
Derived from: Skill_Group_Real_Time.ServiceLevelRONATo5
perskg29: Peripheral Skill Group Logout real-time Report
See Perskg29, page 10-57 for an illustration of this report.
Overview:
Subject A table of the selected peripheral skill groups listing all the agents
cu
rrently logged out
Purpose To list all the agents currently logged out of a skill group(s)
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Default sort order By media routing domain, then by skill group, and then by agent
Drilldowns available When selected from the Base Only Skil
l Group template subcategory (that
is, used as a base only skill group report), Yes. When selected from the
Peripheral Skill Group template subcategory (that is, used as a peripheral
skill group report), No.
Schema database tables Agent
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member
Agent_Skill_Group_Real_Time
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group in which the agent resides and its ID number.
Derived from: Skill_Group.EnterpriseName Skill_Group.EnterpriseID