User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Avg Aban Delay Time
The average wait time in queue (i
n HH:MM:SS (hours, minutes, seconds)) for all abandoned tasks
in the half hour interval.
Derived from: Call_Type_Half_Ho
ur.CallDelayAbandTimeToHalf/
Call_Type_Half_Hour.TotalCallsAbandToHalf
Call Summary
The totals of each field for each call type.
Report Summary
The totals of each field in the report.
caltyp21: Call Type Half Hour Report
See Caltyp21, page 10-27 for an illustration of this report.
Overview:
Subject A table of selected call types showing the status of their calls, gathered
in half-hour increments.
Purpose To show the hour-hour status of call t
ypes for the selected time period.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database tables Call_Type
Call_Type_Half_Hour
Data:
Enterprise Name
The enterprise name for the call type and in parentheses the call type ID.
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year) and
HH:
MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime