User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
perskg28: Peripheral Skill Group real-time All Fields Report
Overview:
Subject A table of the selected peripheral skil
l group(s) listing all the available
skill-group real-time report data.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Note:
In the following descriptions, agent-dialed outbound calls or tasks
are different from Outbound Option calls that are program-dialed
outbound calls. Only fields specified as Outbound Option contain
automated call data. In all other cases, outbound calls are agent-dialed
ones.
Purpose To show all the available peripheral skill-group real-time data in the
Skil
l_Group_Real_Time database table so that you can select which data
you want for a customized peripheral skill-group real-time report.
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an Excel
spreadsheet and modify the report to suit your needs. If that is not
acceptable, you can also use a third-party tool to customize your
report.
Applicable environment Unified CCE, Unified ICM
Template type Real-time
Default sort order By skill group and then by date and time
Drilldowns available When selected from the Base Only Skil
l Group template subcategory (that
is, used as a base only skill group report), Yes. When selected from the
Peripheral Skill Group template subcategory (that is, used as a peripheral
skill group report), No.
Schema database tables Skill_Group
Skill_Group_Real_Time
Data:
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:
MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime