User Guide

5-90
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
Agents on Reserved Tasks
The number of agents in the skill group currently talking on agent reservation tasks.
Derived from: Skill_Group_Real_Time.TalkingReserve
Report Summary
The totals of each field in the report.
perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status Report
See Perskg14, page 10-56 for an illustration of this report.
Overview:
Subject A table of the selected Peripheral Skill Group(s)
showing the current agent
states in full-time equivalent (FTE) counts and the number of tasks
qu
eued.
Purpose To show how many agents could be currently used to handle tasks in the
select
ed peripheral skill group(s)
Applicable environment Unified CCE only
Template type Real-time table
Default sort order By media routing domain and then by skill group
Drilldowns available When selected from the Base Only Skill Group template subcategory (that
is, u
sed as a base only skill group report), Yes. When selected from the
Peripheral Skill Group template subcategory (that is, used as a peripheral
skill group report), No.
Schema database table Skill_Group_Real_Time
Skill_Group
Media_Routing_Domain
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseNam
e and (Skill_Group.SkillTargetID)
FTE Log On5
The FTE value for the number of agents logged on (or signed on to) the system during an interval.
Logged on is a state in which agen
ts are known to the system, but may or may not be ready to
receive calls. Signed-on is also called Logged On.
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5/ 300