User Guide

5-83
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Peripheral Skill Group Reports
perskg14: IPCC
Rolling 5-minute
Peripheral Skill
Group Status Report,
page 5-90
Unified CCE only real-time table Agent states in full-time
equivalent (FTE) counts and in
percentages.
perskg27: Peripheral
Skill Group Historical
All Fields Report,
page 5-118
Unified CCE, Unified
ICM
historical table All fields in the
Skill_Group_Half_Hour table
sorted by skill group name. This
report is for on-line viewing, or
for export to Microsoft Excel.
perskg28: Peripheral
Skill Group real-time
All Fields Report,
page 5-92
Unified CCE, Unified
ICM
real-time table All fields in the
Skill_Group_Real_Time table
sorted by skill group name. This
report is for on-line viewing, or
for export to Microsoft Excel.
perskg29: Peripheral
Skill Group Logout
real-time Report,
page 5-105
Unified CCE, Unified
ICM
real-time table All the agents that are configured
for the selected skill group(s),
but currently not logged in.
Note: An agent can appear more
than once, if the agent is
configured for more than one
skill group.
perskg30: IPCC
Peripheral Skill
Group Status
real-time Report,
page 5-106
Unified CCE only real-time table Real-time peripheral skill group
statistics.
perskg31: IPCC
Peripheral Skill
Group Task Summary
Half Hour Report,
page 5-133
Unified CCE only historical table A summary of task statistics for
each skill group for the selected
half-hour(s).
perskg32: IPCC
Peripheral Skill
Group Task Summary
Daily Report,
page 5-137
Unified CCE only historical table A summary of task statistics for
each skill group for the selected
day(s).
perskg33: IPCC
Peripheral Skill
Group Performance
Summary Half Hour
Report, page 5-142
Unified CCE only historical table A summary of agent
performance for each skill group
for the selected half-hour(s).