User Guide

Contents
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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
agent30: Agent Not Ready Summary Report 4-63
agent31: Agent Not Ready Detail Report 4-65
Agent by Peripheral Reports 4-67
Summary List of Agent by Peripheral Reports 4-67
Agent by Peripheral Real-Time Reports 4-69
agtper20: Agent Peripheral real-time Report 4-70
agtper28: Agent Peripheral real-time All Fields Report 4-73
Agent by Peripheral Historical Reports 4-78
agtper03: Agent Peripheral Media Logout Status Report 4-79
agtper04: Agent Peripheral Task Detail Activity Report 4-81
agtper05: Agent Peripheral Task Detail Performance Report 4-84
agtper21: Agent Peripheral Task Summary Half Hour Report 4-87
agtper22: Agent Peripheral Task Summary Daily Report 4-92
agtper23: Agent Peripheral Performance Summary Half Hour Report 4-96
agtper24: Agent Peripheral Performance Summary Daily Report 4-100
agtper25: Agent Peripheral Consolidated Half Hour Report Template 4-104
agtper26: Agent Peripheral Consolidated Daily Report 4-108
agtper27: Agent Peripheral Historical All Fields Report 4-113
Agent By Skill Group Reports 4-126
Summary List of Agent by Skill Group Reports 4-126
Agent by Skill Group Real-Time Reports 4-128
agtskg06: Outbound Option (Blended Agent) Status Report 4-128
agtskg28: Agent Skill Group real-time All Fields Report 4-130
agtskg30: IPCC Agent Skill Group real-time Report 4-135
Agent by Skill Group Historical Reports 4-139
agtskg03: Agent Skill Group Logout Status Report 4-140
agtskg04: Agent Task Detail Activity Report 4-142
agtskg05: Agent Task Detail Performance Report 4-145
agtskg07: Agent Skill Group Task Analysis Report 4-148
agtskg10: Outbound Option (Blended Option) Predictive and Progressive Tasks Detail
Performance Report 4-150
agtskg11: Outbound Option (Blended Agent) Preview Task Detail Performance
Report 4-152
agtskg12: Outbound Option (Blended Agent) Reservation Task Detail Performance
Report 4-154
agtskg21: Agent Skill Group Task Summary Half Hour Report 4-156
agtskg22: Agent Skill Group Task Summary Daily Report 4-160
agtskg23: Agent Skill Group Performance Summary Half Hour Report 4-163
agtskg24: Agent Skill Group Performance Summary Daily Report 4-167
agtskg25: Agent Skill Group Consolidated Half Hour Report 4-171