User Guide

5-69
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
Report Summary
The total fields for all skill groups.
entskg34: IPCC Enterprise Skill Group Performance Summary Daily Report
Overview:
Subject A table of the selected enterprise skill group(s) showing skill
gro
up statistics gathered in day increments.
This report displays the same data as t
he Perskg24 report,
except that this report is first organized by enterprise skill
group rather than by media. The report also contains the same
data as the Entskg23 report except that here the data is gathered
by day rather than by half hour.
Fields applicable to a voice domain only are pre
fixed with an
asterisk (*). Such fields are not applicable for e-mail or web
media.
Purpose To show the performance of the selected enterprise
skill groups
for the selected time period.
Applicable environment Unified CCE only
Template type Historical table
Default sort order By enterprise skill group name, then by skill group name, and
then by agent.
Drilldowns available Yes
Schema database tables Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour, 
Enterprise_Skill_Group_Member
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterpri
se_Skill_Group.EnterpriseSkillGroupID
Agent State Times: Log On Duration
The total duration in HH:MM:SS (hours, minutes, and s
econds) during the period that agents were
logged into this skill group.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf