User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Data:
CallType Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
Avg Delay Now
The average number of seconds spent in the queue for tasks that are currently in queue.
Derived from: Call_Type_Real_Time.AvgRouterDelayQNow
Longest Task In Queue
The time spent in queue by the longest currently queued task.
Derived from: (DATEDIFF(ss, Call_Type_Real_Time.RouterLongestCallQ, getdate())
Note The time is calculated by subtracting the Call_Type_Real_Time.RouterLongestCallQ time from
the current time.
ASA5
The Average Speed of Answer for all tasks of the call type during the rolling five minute interval.
This is the average answer wait time from when a call arrives to when the call is answered. This is
applicable for Unified ICM only if calls have been Translation Routed.
Derived from: Call_Type_Real_Time.AnswerWaitTimeTo5/
Call_Type_Real_Time.CallsAnsweredTo5
Applicable environment Unified CCE and Unified ICM.
Template type Real-time graph
Default sort order By call type
Drilldowns available No
Schema database table Call_Type
Call_Type_Real_Time