User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
entskg31: IPCC Enterprise Skill Group Task Summary Half Hour Report
See Entskg31, page 10-63 for an illustration of this report.
Overview:
Subject A table of the selected enterprise skill group(s) showing call
stati
stics gathered in half-hour increments
Note Completed tasks are all the tasks all tasks that completed
during the time shown (that is, on the row in the report).
This includes any tasks which began before the time
frame shown. However, this does not include tasks where
the caller abandoned in the local ACD queue.
The report displays the same data as the Perskg31 report except
that this data is organized by enterprise skill group rather than by
media.
Fields applicable to a voice domain only are prefixed with an
asterisk (
*). Such fields are not applicable for e-mail or web
media.
Purpose To show the call activity for the selected ente
rprise skill groups
for the selected time period.
Applicable environment Unified CCE only
Template type Historical table
Default sort order By enterprise skill group name, then by skill group name, and
th
en by date and time.
Drilldowns available Yes
Schema database tables Skill_Group
Enterprise_Skill_Group
Enterprise_Skill_Group_Member
Skill_Group_Half_Hour
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterpri
se_Skill_Group.EnterpriseSkillGroupID
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID