User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName +
Enterprise_Skill_Group.EnterpriseSkillGroupID
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Number of Full Time Equivalent (FTE) Agents Logon Total
The FTE value for the number of agents logged on to the system in the half hour interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Not Ready
The FTE value for the number of agents in the Not Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Not Active
The FTE value for the number of agents in the Not Active or Available state in the half hour
interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Active
The FTE value for the number of agents in the Active, Talking In, Talking Out, and Talking Other
states in the half hour interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf/ 1800
Number of Full Time Equivalent (FTE) Agents Wrapup
The FTE value for the number of agents who are involved in after-call work in the half hour
interval.
Derived from: (Skill_Group_Half_Hour.WorkReadyTimeToHalf +
Skill_Group_Half_Hour.WorkNotReadyTimeToHalf)/ 1800
Applicable in a Unified CCE
environment
Yes
Schema database table Skill_Group
Enterprise_Skill_Group_Member
Skill_Group_Half_Hour